wind bd's Privacy Policy

1 Introduction and Scope of Policy

wind bd (https://wind-bd.cam) is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy ("Policy") explains how we collect, use, store, and where necessary share your information through our website, mobile app, and related services ("Platform").

By using this Platform, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please stop using the Platform. This Policy should be read together with our Terms and Conditions, which set out the overall terms of using the Platform.

This Policy applies only to users aged 18 or above. The minimum age to use wind bd's gaming services is 21+. Minors are not permitted to use this Platform.

2 Types and Methods of Data Collection

wind bd collects user information from various sources. This information falls into two main categories:

2.1 Information You Provide Directly

• Identity-related information provided during account registration: name, date of birth, national ID number (where applicable).
• Contact details: mobile number and email address.
• Payment-related information: bKash, Nagad, or Rocket account numbers (full numbers are not stored; only partial details are kept for transaction verification).
• Identity verification documents (required as part of the KYC process where applicable).
• Information provided during customer support interactions.

2.2 Automatically Collected Information

• Device information: device type, operating system, browser version.
• Network information: IP address, connection type.
• Usage patterns: login times, pages visited, game history, betting records.
• Information collected through cookies and similar technologies (see Section 8 for details).

3 Purposes and Basis for Use of Information

wind bd uses your information for the following legitimate purposes:

3.1 Operating and Improving the Service

• Creating, verifying, and managing accounts.
• Processing deposits and withdrawals.
• Keeping gaming and betting services running.
• Monitoring and improving Platform performance.

3.2 Security and Compliance

• Detecting and preventing fraud.
• Implementing anti-money laundering (AML) measures.
• Ensuring account security.
• Meeting applicable legal obligations.

3.3 Customer Support and Communication

• Providing support via 24/7 live chat and email.
• Sending important account-related notifications.
• Informing users about promotional offers (only with consent).

3.4 Responsible Gaming

wind bd analyses user gaming behaviour to identify potentially problematic patterns. This is an integral part of our responsible gaming policy — we believe every user has the right to play in a safe and healthy environment.

4 Sharing Information with Third Parties

wind bd does not sell your personal information for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

• Payment providers: Mobile financial services such as bKash, Nagad, and Rocket receive the minimum information necessary to process transactions.
• Technology partners: For technical cooperation related to game operations and server infrastructure.
• Security services: With specialist providers for fraud detection and account protection.
• Legal obligations: In response to a court order or a lawful request from a government authority.

Each third party operates under a confidentiality agreement with wind bd and may use the information received only for the specified purpose.

5 Data Security Measures

wind bd applies industry-standard technical and organisational measures to protect your information:

5.1 Technical Security

• SSL/TLS encryption: All data transfers on the Platform are encrypted using SSL technology.
• Server-level firewalls and intrusion detection systems.
• Encryption of stored data, particularly passwords and financial information.
• Regular security audits and vulnerability testing.

5.2 Organisational Security

• Only authorised staff may access information on a need-to-know basis.
• Regular data security training for staff.
• A rapid response plan in the event of a security breach.

However, complete security on the internet cannot be guaranteed. Should a security breach occur, we will notify affected users as quickly as possible.

6 Data Retention Periods

wind bd retains your information within the following limits:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Records required for legal and financial compliance are kept for a defined period after an account is closed.
• Transaction records: Financial transaction records are retained in accordance with legal obligations.
• Customer support communications: Kept for a defined period as evidence of issue resolution.

Once the defined retention period ends, information is securely deleted or anonymised.

7 Your Rights and Controls

wind bd respects your right to control your information. You have the following rights:

7.1 Right of Access

You may request at any time to know what information wind bd holds about you.

7.2 Right to Correction

If your account contains incorrect or outdated information, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances (such as closing your account), you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Opting Out of Promotional Communications

If you no longer wish to receive promotional messages or emails, you can stop them at any time by contacting us or through your account settings. Important account-related notifications will continue to be sent.

7.5 Submitting a Complaint

If you have any concerns about how your information is being processed, please contact wind bd's customer support first. We will try to resolve the matter as quickly as we can. To learn more about wind bd, you can visit our About Us page.

8 Cookies and Tracking Technologies

The wind bd Platform uses cookies and similar technologies. These are used for various purposes:

8.1 Essential Cookies

These are necessary for the Platform's core functions — maintaining login sessions, security verification, and processing transactions. Disabling them will prevent the Platform from working properly.

8.2 Functional Cookies

Used to remember your preferences (such as language and timezone). These make your experience more personalised.

8.3 Analytics Cookies

Used to understand how many users visit which pages, how long they stay, and which features are used most. This information helps improve the Platform.

Most browsers provide options to manage cookies. However, disabling essential cookies may affect Platform functionality.

9 International Data Transfers

Some of wind bd's technology partners may use servers located outside Bangladesh. In such cases, data is transferred only when:

• Adequate data protection measures are in place in the receiving country or organisation.
• Contractual safeguards are in effect.
• It is technically necessary for the provision of the service.

We exercise the utmost care in international data transfers and are committed to keeping your information secure.

10 Protection of Minors

wind bd's services are strictly for adults. Users under 21 may not use this Platform. We do not knowingly collect personal information from minors.

If we are informed or become aware that a user is a minor, the relevant account will be closed immediately and any information collected will be deleted. Parents or guardians who suspect their child has registered on this Platform should contact us immediately.

11 Policy Changes and Updates

wind bd reserves the right to update this privacy policy from time to time. When changes are made:

• The new effective date will be published at the top of this page.
• For significant changes, registered users will be notified by email or through the Platform.
• Continued use of the Platform after any change will be considered acceptance of the updated policy.

We recommend that you check this page regularly and stay informed about the latest policy.

12 External Links and Third-Party Sites

The wind bd Platform may occasionally contain references to third-party services. However, this privacy policy applies only to wind bd's own Platform. Third-party websites and services have their own privacy policies, for which wind bd is not responsible.

Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe) follow their own data policies. They may collect certain technical data during gameplay, which is governed by their own terms.